Feeding
We feeding a premium diet that has been approved by our veterinary advisor. If your pet is on a special diet or a prescription diet, you will need to supply your own food. When bringing your pet's food, we require that it be stored in a rigid container with a tight-fitting lid, clearly marked with your pet's first and last name. We will be happy to prepare fresh meals, but you must provide the ingredients necessary and we will charge a small preparation fee.

Personal Items
We encourage you to bring items that you feel will make your pet more comfortable. A good suggestion is to bring only ONE favorite toy or chew and a blanket that smells like home. We will be providing bed and bowls. Please label personal items and do not bring anything that cannot be washed in hot water. Although every effort will be made to assure that all belongings are returned, we cannot take responsibility for lost, damaged, or destroyed items. And for the safety of your pet, ABSOLUTELY NO RAWHIDE PRODUCTS.

In Case Of Illness
In the unlikely event that your pet becomes ill while boarding with us, we will seek prompt medical care for your pet. We will call YOUR veterianrian for advice and assistance. In an extreme emergency, If your veterinarian is not available or is not within a resonable proximity to the Lodge, we will seek the assistance of a local veterinarian and/ or an after-hour emergency pet clinic. We will notify you as quickly as possible.

Cancellation Polocy
All reservations must be guaranteed on a credit card. If the reservation is not cancelled within a day (24 hours) of scheduled arrival, the equivalent of one night's boarding will be charged to the credit card. PNL reserves the right to require a "there-day minimum charge" during major holidays and Spring Break. There will be no penalty if the boarding dates are changed and the reservation is not cancelled.

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